Rachel Sharp

Staff Technical Writer

Drive documentation contributions and mentor writing team

• Build a culture of documentation by working with Subject Matter Experts to encourage engineer contributions
• Write and edit documentation on complex identity concepts for developers
• Create efficient team practicies and provide team technical leadership

Education Engineer

Develop and deliver training modules for Terraform.

• Write recommended practice guides for Terraform Open Source and Enterprise
• Create and curate guides and educational product materials
• Aid in adoption of Hashicorp products through hands-on exercises for all levels

Infrastructure and Operations Engineer

Responsible for internal & customer-facing infrastructure.

• Plan with team for a major infrastructure shift of our existing systems into Microsoft Azure with the help of the Hashicorp Terraform and Packer offerings
• Maintain a complex heterogeneous infrastructure of Debian and Windows Servers
• Manage several open source software products for critical product delivery. Redis, logstash, elasticsearch
• Participant in 24⁄7 infrastructure on call rotation

Office of Information Technology

Installation, configuration, and administration of Windows environment for faculty, staff, and students

• Active directory administrator of large organization with multiple domains
• Management of SAN, NAS, and DAS storage environments
• Responsible for creating cohesive documentation and management of documentation system

Network Operations Engineer

Responsible for engineering and supporting implementations in a growing high-stress infrastructure in the medical technology field.

• Maintained company commitment to 99.999% uptime for high-risk customers
• Analyze and maintain VMWare, Network, and SAN storage systems as well as network needs while contributing to the design of network architecture, integration, and installation
• Supported critical SQL databases, including writing T-SQL scripts, maintaining database backups, and troubleshooting & creating stored procedures
• Accountable for network security and managing data privacy specifically related to ePHI
• Participant in 24⁄7 infrastructure on-call rotation

Maryville College

• Alpha Psi Omega (Theatre honors society)
• The Highland Echo (Newspaper)
• Gay-Straight Alliance - President